ConceptLens Support

Privacy-First Knowledge Management for Apple Devices

🔒 100% Offline • Your Data Never Leaves Your Device

📧 Contact Us

Email cppentry@gmail.com
Response We typically respond within 24-48 hours

💡 About ConceptLens

ConceptLens is a privacy-focused knowledge management assistant for macOS and iOS. Using on-device AI powered by Apple Silicon, it helps you organize, understand, and explore your documents without ever sending your data to the cloud.

❓ Frequently Asked Questions

Is my data sent to any servers?

No. ConceptLens runs entirely on your device. All AI processing, document analysis, and storage happen locally. Your data never leaves your device.

Which devices are supported?

ConceptLens requires Apple Silicon devices: Mac with M1/M2/M3/M4 chip, or iPhone 15 Pro/16 series with A17 Pro or newer chip.

Why does the app need to download models?

ConceptLens uses local AI models for document understanding and Q&A. These models are downloaded once and run entirely on your device for maximum privacy.

What file formats are supported?

ConceptLens supports PDF, images (PNG, JPG with OCR), text files, Markdown, Word documents (DOC, DOCX), and various code files.

How much storage space is required?

The app itself is small, but AI models require approximately 4-8GB of storage depending on your device and selected model quality.

The app is running slowly. What can I do?

Ensure you have sufficient free memory (8GB+ recommended) and close other memory-intensive apps. Processing speed depends on your device's capabilities.

How do I report a bug or request a feature?

Please email us at cppentry@gmail.com with a description of the issue or your feature request. Include your device model and app version if reporting a bug.

⚙️ System Requirements

macOS
14.0 (Sonoma) or later
iOS
17.0 or later
Chip
Apple Silicon (M1+/A17 Pro+)
Memory
8GB+ (16GB recommended)
Storage
10GB+ for models